It is nowadays imperative for each printer and converter to maintain the highest levels of efficiency on their presses. The swift response to a problem can be a deciding factor; often finding at once the solution to a fault or reducing press down-time can indeed mean saving an order.

For the above reasons, Cerutti makes available to the Customers a telephone assistance service that will guarantee them a secure resource to draw upon and relieve uncertainties; one channel of intervention operating 24 hours a day, 7 days a week, that will allow them to maximize press up-time.

The Company 24/7 Cerutti Service is able to provide this type of assistance - highly skilled electronic engineers with long-standing experience at Cerutti play an active role in the service.

If Customers experience a malfunction on their press, they can notify Cerutti Service by contacting a dedicated phone number or inserting the breakdown description on the web site area. Cerutti Service's skilled technicians will contact the Customer within 90 minutes from receipt of the notification in order to first address the problem and then look deeper into the issue, should it be necessary.  

Customers who undertake this proposal will also be able to access the electronic technical documentation of the press available via the Cerutti Service website for self-help.
Yearly maintenance can be carried out by a specific team of technologists and engineers of longstanding experience on the basis of a detailed list of agreed activities in compliance with Customer requirements.
Mounting of parts (supplied by Cerutti or available at Customer's plant) is included and will be carried out by Cerutti field engineers over a period of 1 week at Customer’s plant.
Replacement of PLC and drives (reelstands, main motors, pulling groups, etc) are available, when such parts become obsolete and whose spare are difficult to procure.
Replacement of DC electronic pulling groups by equivalent AC ones can be done on Customer’s request: only drives or drives + motors (it can be combined with web tension and/or ribbon automatic control).
Mechanical line shafts and gearboxes can be replaced by electronic AC drives + motors.
Installation of C.A.P.S. (Cerutti Autopreset System) is available for existing presses.

Periodical services of skilled field engineers (mechanical and/or electronic) can be done in order to check press status, carry out the necessary adjustments to improve press efficiency, give specialized training to operators and service engineers, recommend viable modifications, retrofit, maintenance and spare parts.
The Spare Part Department provides expert consultancy and timely supply of spares, to optimize press up-time.
Original spares from Cerutti ensure that the press will lastingly achieve top printing quality and productivity.  The high quality of our spare parts is based on internal quality control and certification: Cerutti original parts undergo comprehensive product and quality assurance testing before being integrated into our product line.
The continual development of our original parts to the latest technical  and manufacturing standards ensures maximum durability of the parts and thus also maximum printing press availability for our Customers.
At our warehouses in Italy and the United States, original parts are kept available so that we can supply to any destination in the world within the shortest possible time. Customers are provided with the fastest delivery at all time. Our specialists are thus always at your service for a more efficient consultation.
The Cerutti Spare Service Team is ready to receive your inquiries and orders at this e-mail address:
Cerutti Production & Maintenance Data Server
PICO is a real time data monitoring and analysis software developed to help production and maintenance Managers to visualize and optimize the performance of the rotogravure and flexographic press operations. PICO tracks press working conditions and faults on a continuous basis. It provides the press operations Team with accurate press data history, operator involvement in specified down time events, analysis and web based reporting. It facilitates quicker and easier Customer support by providing remote access to the historical press data.

Main features:
- evaluation of key performance indicators (KPI)
- collection of high speed, large volume press history data
- full visibility to the press data by web based access.